Terms & conditions
By placing a booking you agree to the following terms and conditions, and you must read and understand the risk assessments. These rules and information help ensure a safe, clean and enjoyable environment for all visitors.
1. Dog health, safety & well-being
- Female dogs in heat/season are not permitted to attend the unit.
- Dogs displaying symptoms of illness may not enter. Please allow at least 48 hours after a bout of diarrhoea or vomiting before attending.
- Reactive or aggressive dogs are not permitted in group/social sessions. If you have recently rescued or fostered a dog, please ensure you are confident in their behaviour before attending. A private hire slot is likely to be more suitable whilst they settle in to their new home.
- Vaccinated dogs are preferred, though unvaccinated dogs may attend the unit.
- If your dog shows signs of ill-health after recently attending the unit, and you suspect, or know, that what they have is contagious, you will inform us via email, to allow us to alert other users and carry out a deep clean.
2. Owner responsibility
- Owners must clean up after their dogs both inside the unit and in the car park. If any faeces, urine, or damages are left undisclosed, a £20 cleaning fee will be automatically charged. Please inform us via email of any accidents or damages before leaving.
- Owners accept full responsibility for their dogs when attending the unit and its equipment. Sit.Stay.Play's Public Liability insurance does not cover injuries whilst using the equipment.
- Dogs must not be left unattended at any time, and must be fully supervised by their owner.
- In the event that a dog causes harm to another dog whilst visiting the unit, the owner is liable and must take responsibility. Sit.Stay.Play takes no responsibility for the behaviour of the dogs in attendance at the unit.
3. Booking & payments
- Payment is required at the time of booking to secure your slot/place.
- Cancellations and rescheduling must be made at least 48 hours in advance; otherwise, the payment is non-refundable.
- Your booking is only confirmed upon receipt of a confirmation email. Check that you have received this before attending the unit.
- No-shows are non-refundable.
4. General use of the unit
- All refreshments and treats must be paid for at the time of purchase.
- Humans must not climb on or use the agility equipment.
- Dogs, cats and children must be supervised at all times.
- Beverages and food items on offer are prepared and consumed at your own risk.
- Any damages to equipment or injury must be reported via email and also logged in the incident book provided.
- You will adhere to the instructional signage within the unit.
- You will clean up after yourself and your dog (rubbish, poop etc.).
- When utilising the mop & bucket, you will not leave the floor excessively wet. You will place a 'wet floor' sign on the areas you have mopped.
- The unit is to be locked/secured upon departure. Do not share the code with anyone.
- Do not bring any items that could cause harm to a dog or visitor into the unit (such as food, chemicals or toys).
- Do not exceed the amount of dogs on your booking.
- You will act honestly and respectfully in regards to the contents of the unit, and to other customers of Sit.Stay.Play whilst attending socials, classes, or in passing at the unit.
- Due to dogs urinating and drooling water, at times the floor may be slippery underfoot. Do not run in the unit, and wear appropriate footwear. Please watch your step.
5. Group sessions
- Owners must clean up after their dogs both inside the unit and in the car park.
- Children under 12 years old are not allowed in group sessions/socials.
- Maximum of two adults per dog; no more than two dogs per adult.
- If a dog is deemed unsuitable for a group session, a full refund or credit note for private hire will be offered.
6. Private hire
- The unit must be left as you found it — clean from faeces and urine, with all toys put away.
- Sessions end just before the hour, to allow time for exit. Please ensure you are ready to leave on time.
- Children must not climb on equipment or play in the ball or sand pit. Parents/guardians are responsible for supervising children at all times.
- Large equipment must not be moved (wooden bridge, tyres, logs, coils etc.).
7. Use of equipment and refreshments
- You must read the risk assessments (below and on display inside the unit) before using any equipment (cleaning, agility, refreshments).
- The use of the cleaning equipment is done so at your own risk. Use the equipment safely, and in the manner intended. No cleaning equipment should be consumed by humans or animals.
- Wet floor signs must be used in the event of a spillage or clean up. Place the wet floor sign directly on top of the wet area to alert other users, and to remind yourself.
- All food & drink is prepared and consumed at your own risk. Signage is on display for your safety.
Failure to comply with these terms may result in refusal of future bookings. If you have any questions, please email hello@sitstayplay.onmicrosoft.com.
Risk assessments
Before attending the unit, to ensure everyone's safety, you must read and understand the following risk assessments. They are also on display inside the unit.
